COVID-19 UPDATES



Prince Resorts Hawaii is closely monitoring the coronavirus (COVID-19) situation on a daily basis by following the most up to date guidance of the Centers for Disease Control and Prevention (CDC), the World Health Organization, Hawaii Department of Health and local authorities. Our Emergency Management Team is actively and strategically putting policies and procedures in place as the situation evolves.

Temporary Hotel Closures
Mauna Kea Beach Hotel - The Westin Hapuna Beach Resort - Prince Waikiki
In consideration of recent proclamations and directives issued by the Hawaii State Government and other local authorities, including the Stay at Home-Work from Home issued for all Hawaii residents and the 14 days - Mandatory Quarantine for all arriving visitors to prevent the spread of COVID-19 in the State of Hawaii, as well as protecting safety and well-being for all guests, employees and communities, we are have chosen to close 3 hotels - Mauna Kea Beach Hotel, The Westin Hapuna Beach Resort, Prince Waikiki, and 3 golf courses- Mauna Kea Golf Couse, Hapuna Golf Course, Hawaii Prince Golf Club from Saturday, March 28, 2020 until Thursday, April 30, 2020. Please refer to individual hotel and golf course websites for additional updates.

We deeply appreciate your understanding and support of our decision to join in the fight to overcome the world-wide spread of COVID-19.


Flexible Booking Policy
We understand that the world situation is very fluid. To better address this rapidly changing environment, flexible booking and cancellation policies have been implemented. Contact our individual hotels for more information specific to your reservation, group or catered function.

PRINCE WAIKIKI
Reservations:
Phone (855) 622-7558 | Email reservations@princewaikiki.com
Group Sales:
Phone (800) 447-7621 | Email sales@princewaikiki.com
Catering Sales:
Phone (808) 952-4789 | Email events@princewaikiki.com

THE WESTIN HAPUNA BEACH RESORT
Reservations:
Phone (877) 619-0407 | Email reservations@westinhapunabeach.com
Group Sales:
Phone (800) 735-1111 | Email grpsales@maunakearesort.net
Catering Sales:
Phone (855) 622-7558

MAUNA KEA BEACH HOTEL
Reservations:
Phone (877) 880-6524 | Email reservations@maunakeabeachhotel.com
Group Sales:
Phone (800) 735-1111 | Email grpsales@maunakearesort.net
Catering Sales:
Phone (808) 882-5463

Enhanced Hygiene Standards
The safety and well-being of our guests, team members and the community are our first priority and appropriate hygiene standards and recommended measures have been put into place with all of our staff and management.

In addition to our normal high standards of cleanliness and hygiene, the following preventative measures have been communicated to all our staff and is currently in place:
  • Utilization of hospital grade cleaners to all internal departments and Housekeeping staff.
  • Implement additional precautionary measures and procedures to sanitize all areas and particularly common touch points such as door handles, elevator buttons, escalator handrails, door handles, restaurants, bars and guestrooms.
  • Provide hand sanitizers to all departments and public areas.
  • Provide a sign board that communicates any guests not feeling well due to fever or respiratory symptoms to please inform the hotel staff immediately.
  • Report any guests that appear to be ill to hotel management and offer assistance to provide information to local medical clinics.
  • Require mandatory sick leave if an employee appears to have symptoms of the COVID-19 virus and mandatory leave from work up to 14 days as well as suggested self-isolation/medical visit prior to return to work.
  • Use sanitized cloth with high grade cleaners to wipe tables at restaurant outlets.
  • Change out buffet tongs regularly and place tongs on separate trays so they do not touch the food.
  • Clean cooking lids, salt/table condiment settings and any other items that guests touch regularly.
  • Require restaurant staff to wash their hands and sanitize every 30-60 minutes.
  • Provide internal training on preventative measures.
  • Post internal handwashing poster in areas conspicuous to team members (i.e. break rooms, cafeteria, timeclocks, hotel associate entrance, etc.)