COVID-19 UPDATES



Prince Resorts Hawaii is closely monitoring the coronavirus (COVID-19) situation on a daily basis by following the most up to date guidance of the Centers for Disease Control and Prevention (CDC), the World Health Organization, Hawaii Department of Health and local authorities. Our Emergency Management Team is actively and strategically putting policies and procedures in place as the situation evolves.

Temporary Hotel Closures
Mauna Kea Beach Hotel - The Westin Hapuna Beach Resort - Prince Waikiki
With the intent to prevent the spread of COVID-19 in the State of Hawaii, as well as protecting safety and well-being for all guests, employees and communities, we have chosen to temporarily close 3 hotels - Mauna Kea Beach Hotel, The Westin Hapuna Beach Resort, and Prince Waikiki until October 31st, 2020. Mauna Kea Golf Course and Hapuna Golf Course have resumed operations. Please refer to individual hotel and golf course websites for additional updates.

We deeply appreciate your understanding and support of our decision to join in the fight to overcome the world-wide spread of COVID-19.


Updates
We are happy to announce a planned, staged re-opening of our hotels commencing November 1, 2020, based on the proposed launch of the State of Hawaii's Pre-Testing Program to lift the mandatory 14 Day Quarantine for transpacific travelers while ensuring the safety and well-being of all our guests, employees and community. Please continue to refer to individual hotel websites for additional updates.

Prince Golf Course Updates - All Golf Courses are NOW OPEN
In conjunction with City and County mandates, as supported by State of Hawaii and the changes to the Stay at Home Order, allowing certain designated businesses to re-open, we are very pleased to announce the re-opening of our golf courses:
  • Hawaii Prince Golf Club (Oahu)
  • Hapuna Golf Couse (Hawaii Island)
  • Mauna Kea Golf Course (Hawaii Island)
  • Aug 25, 2020: In consideration of recent proclamations and directives issued by the City and County of Honolulu, including the Stay-at-Home/Work-from-Home Order issued for all Oahu residents on August 25th, the Hawaii Prince Golf Club will honor the mandate by closing from Thursday, August 27 – Wednesday, September 9, 2020.

    Sep 08, 2020: With the announced extension of the Stay-at-Home/Work-from-Home Order issued for all Oahu residents on September 8th, the Hawaii Prince Golf Club will honor the mandate by extending our closure until Wednesday, September 23rd.

    Sep 23, 2020: In conjunction with the September 22nd announcement by the City and County of Honolulu, as supported by State of Hawaii and changes to the Stay at Home Order with a New 4 Tier Recovery Framework implemented on September 24th, allowing certain designated businesses to re-open, we are very pleased to announce the re-opening of the Hawaii Prince Golf Club on Thursday, September 24th.  

    For the safety of our golfers and staff, all guidelines and precautionary measures set forth by PGA Aloha Section and health authorities will continue to be taken in consideration to prevent the spread of COVID-19.

    Flexible Booking Policy
    We understand that the world situation is very fluid. To better address this rapidly changing environment, flexible booking and cancellation policies have been implemented. Contact our individual hotels for more information specific to your reservation, group or catered function.

    PRINCE WAIKIKI
    Reservations:
    Phone (855) 622-7558 | Email reservations@princewaikiki.com
    Group Sales:
    Phone (800) 447-7621 | Email sales@princewaikiki.com
    Catering Sales:
    Phone (808) 952-4789 | Email events@princewaikiki.com

    THE WESTIN HAPUNA BEACH RESORT
    Reservations:
    Phone (877) 619-0407 | Email reservations@westinhapunabeach.com
    Group Sales:
    Phone (800) 735-1111 | Email grpsales@maunakearesort.net
    Catering Sales:
    Phone (855) 622-7558

    MAUNA KEA BEACH HOTEL
    Reservations:
    Phone (877) 880-6524 | Email reservations@maunakeabeachhotel.com
    Group Sales:
    Phone (800) 735-1111 | Email grpsales@maunakearesort.net
    Catering Sales:
    Phone (808) 882-5463

    Prince Promise - Ensuring your health, safety, and comfort
    Caring for our guests and providing exceptional service has always been our priority at Prince Resorts Hawaii. While the recent COVID-19 pandemic has changed the world and how business is conducted, we remain positive and look forward to welcoming all of our guests with a commitment to ensure their health, safety and comfort.

    We have further enhanced our cleaning guidelines which were carefully put together and implemented following the recommendations by the Centers for Disease Control and Prevention (CDC) and the Hawaii Lodging and Tourism Association (HLTA). These procedures and guidelines may change and evolve over time to reflect new government guidance and expectations. Please visit each our our hotels' websites for the latest updates.

    Enhanced Sanitization
    • Hand sanitizer stations have been placed in various areas throughout the hotels.
    • Electrostatic sprays will be used to disinfect public areas throughout the day.
    • Touchless fixtures have been installed in public area restrooms to minimize physical contact.
    • Sanitation and disinfectant materials meeting the highest industry standards will be used throughout the hotels.
    Personal Protective Equipment (PPE)
    • Employees will be required to wear approved PPE based on the job responsibilities and in accordance with state guidelines.
    • Guest will be required to wear a mask in public areas throughout their stay.
    Physical Distancing
    • Physical distancing policies will be in place encouraging both guests and employees to stand 6 feet apart throughout the hotels.
    • Visible indicators have been placed throughout the hotels to assist in maintaining proper spacing and flow.
    • Capacities in public areas and restaurants have been re-defined and configured to allow for appropriate spacing.
    • Physical barriers will be placed where appropriate as additional protection between guests and employees.
    Signage
    • Informational signage has been placed throughout the hotel communicating physical distancing protocols, best health and safety standards and instructions for guests who are not feeling well.